Refund policy
30-DAY RETURN & REFUND POLICY
Pagel Services accepts return requests within 30 days of the date your order is delivered.
To be eligible for a return, merchandise must be in the same condition in which it was received. Items must be unworn, unwashed, unused, unaltered, and in resalable condition, with original tags and packaging when applicable.
An order number or other proof of purchase may be required.
To request a return, contact our merchandise team at merch@pagelservices.net before sending anything back. If your return is approved, we will provide instructions for where and how to send the item.
Please do not send merchandise back without first receiving return authorization from Pagel Services.
RETURN SHIPPING
Unless the item arrived damaged, defective, or incorrect due to an error by Pagel Services, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service when returning merchandise.
Original shipping charges are non-refundable, except when the return is the result of an error by Pagel Services.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If an item is damaged, defective, misprinted, or you received the wrong item, contact us at merch@pagelservices.net within 7 days of delivery.
Please include your order number, a description of the issue, and clear photos when applicable.
If the issue is confirmed, Pagel Services may provide a replacement, exchange, or refund at no additional cost to you.
NON-RETURNABLE / FINAL SALE ITEMS
The following items are not eligible for return or refund unless otherwise required by law:
• Gift cards
• Digital products
• Entry-only or digital-entry products, including products specifically identified as Quick Entries, Insta Entries, or similar entry-based products
• Personalized or custom-made merchandise
• Items specifically marked Final Sale
• Merchandise that has been worn, washed, used, altered, or damaged after delivery
A sale or promotional discount does not automatically make an item final sale unless the product is specifically identified as Final Sale.
If you are unsure whether an item is eligible for return, contact us at merch@pagelservices.net before sending it back.
EXCHANGES
For standard size or merchandise exchanges, the fastest method is to return the original eligible item and place a new order for the replacement item.
Exchanges are subject to product availability.
If Pagel Services shipped the wrong item or size, contact us and we will work with you to correct the order.
ORDER CHANGES AND CANCELLATIONS
Orders begin processing shortly after they are placed.
If you need to cancel or modify an order, contact merch@pagelservices.net as soon as possible. We cannot guarantee that an order can be changed or canceled once fulfillment has begun.
If an order has already shipped, the customer must follow the applicable return process after delivery.
RETURNED-TO-SENDER AND INCORRECT ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to Pagel Services because of an incorrect or incomplete customer-provided address, failed delivery attempts, or another customer-related delivery issue, additional shipping charges may be required to resend the order.
REFUNDS
Once a returned item is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days after the refund is processed for it to appear on your account. Your bank or card issuer may require additional processing time.
If more than 15 business days have passed after your refund was approved, contact merch@pagelservices.net.
SWEEPSTAKES AND GIVEAWAY ENTRIES
Purchases made during a Pagel Services sweepstakes or giveaway may receive promotional entries in accordance with the Official Rules for that promotion.
If an order is canceled or fully refunded, all sweepstakes entries associated with that purchase may be voided and removed.
If only part of an order is returned or refunded, Pagel Services may recalculate the order’s entries. Entries associated with the returned or refunded merchandise may be removed, along with any promotional bonuses, multipliers, threshold bonuses, or other entry benefits that the adjusted order would no longer have qualified to receive.
For example, if returning an item causes the remaining order total to fall below a promotional spending threshold, entries associated with that threshold bonus may also be removed.
Returns or refunds submitted after a sweepstakes has ended but before winner selection or verification is complete may still result in entry adjustments or disqualification of affected entries.
All sweepstakes-entry calculations, adjustments, eligibility requirements, and winner determinations are governed by the applicable Official Rules, which control in the event of any conflict with this Return & Refund Policy.
No purchase is necessary to enter or win a Pagel Services sweepstakes.
QUESTIONS
For questions about returns, exchanges, refunds, or merchandise orders, contact:
Pagel Services
merch@pagelservices.net